The Supernatural Wine Co. delivers to most locations within the North and South Islands of New Zealand. If applicable, shipping costs will be charged at checkout.
Proof of ID: The Customer warrants that they will show current identification to the person(s) delivering the goods for The Supernatural Wine Co.. This identification must include the Customer’s full name, date of birth, photo and signature. The Supernatural Wine Co. will not deliver to any Customer who is under the age of 18 and/or cannot show identification proving they are 18 years or older.
Right to withhold delivery: The Supernatural Wine Co. may withhold the right to deliver the Products to the Customer for any reason whatsoever (including, without limitation, location).
Reasonable endeavours: The Supernatural Wine Co. shall use reasonable endeavours to deliver the Products to the delivery address specified by the Customer on the registration form within a reasonable time.
Change of Address: The Customer is to notify The Supernatural Wine Co. (wines@supernaturalwine.com) immediately of a change to delivery address.
Delays to delivery: The Supernatural Wine Co. shall not be liable for any failure to deliver within a reasonable time whether the delay is due to causes beyond the control of The Supernatural Wine Co. or otherwise.
Delivery deemed to have taken place: Delivery will be deemed to be effected upon the direct transfer of possession of the Products from The Supernatural Wine Co. to the Customer, or upon possession of the Products being given to a carrier or courier for the purposes of transmission to the Customer.
The Supernatural Wine Co. guarantee the product(s) will be delivered within New Zealand in top quality and condition. Where the customer is able to satisfy The Supernatural Wine Co. that the delivered product(s) was not in top quality or condition at the time of delivery, The Supernatural Wine Co. agrees to replace the product(s) and/or refund the purchase price.
The customer must notify The Supernatural Wine Co. as promptly as is practicable.
To complete your return, we require a receipt or proof of purchase, a photograph of the product and detailed description of the problem.
Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at wines@supernaturalwine.com and we will organise your exchange.
To return your product, please post to:
The Supernatural Wine Co.
Cnr St Aubyn & Princes Streets
Parkvale
Hastings 4122
This website is owned and operated by The Supernatural Wine Co.. Our Off Licence number is 29/OFF/047/22.
By accessing or using our website(s), or by ordering any product from us, you are deemed to have read, understood and agreed to the following Terms of Use, which include our Privacy Policy. If you do not agree with any of these Terms, you must not use our website(s) or place orders for any products.
You may not order wine, nor have wine delivered to anyone, if you or that person is less than 18 years of age at the time of ordering. You must confirm your agreement with this explicitly at the time of ordering.
Privacy Policy
We respect your privacy and will protect your data. We will only use the information we collect to contact you and to make sure your order gets to you safely.Personal information is information about an identifiable individual (a natural person). This policy sets out how we will collect, use, disclose and protect your personal information.
Changes to this Policy
We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.
We collect personal information about you from:
you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products
third parties where you have authorised this
The types of information we may automatically collect about you include:
Log Information: When you visit our website, our servers automatically record certain log file information, such as your Internet Protocol (“IP”) address, operating system, browser type and language, referring URLs, access times, pages viewed, links clicked and other information about your activities
Mobile Device Information: We collect information about the mobile device you use to access or use our website, including the hardware model, operating system and version, unique device identifiers, mobile network information and information about your use of our mobile applications. With your consent, we may also collect information about the location of your device and access and collect information from certain native applications on your device (such as your device’s camera, photo album and phonebook applications) to facilitate your use of certain features of the website. For more information about how you can control the collection of location information and/or our access to other applications on your device, please see below.
Information Collected by Cookies and Other Tracking Technologies: We and our service providers may sometimes use various tracking technologies, including cookies and web beacons, to collect information about you when you interact with our website, including information about your browsing and purchasing behaviour. Cookies are small data files stored on your hard drive or in device memory that help us improve the website and your experience, see which areas and features of the website are popular, and count visits. Web beacons are electronic images that may be used in the website or emails and help deliver cookies, count visits and understand usage and campaign effectiveness. For more information about cookies, and how to disable them, please see below.
We will use your personal information:
to verify your identity
to provide services and products to you
to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)
to improve the services and products that we provide to you
to undertake credit checks of you (if necessary)
to bill you and to collect money that you owe us, including authorising and processing credit card transactions
to respond to communications from you, including a complaint
to conduct research and statistical analysis (on an anonymised basis)
to protect and/or enforce our legal rights and interests, including defending any claim
for any other purpose authorised by you or otherwise permitted under applicable law.
We may disclose your personal information to:
any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to create or provide the website or other services and products
a credit reference agency for the purpose of credit checking you
a third party shipping company
a person who can require us to supply your personal information (e.g. a regulatory authority)
any other person authorised under applicable law (e.g. a law enforcement agency)
any other person authorised by you
We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.
You also have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates. In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction. If you want to exercise either of the above rights, email us at wines@supernaturalwine.com. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting). We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk. If you post your personal information on the website’s message board/ chat room, you acknowledge and agree that the information you post is publicly available. If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information. We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website.